News

Travel problems top list of COVID-19-related reports

Australia | Wednesday, November 25, 2020
New figures released today show COVID-19-related consumer reports make up the majority of the 109,446 complaints the ACCC received in the first ten months of this year. The impact of COVID-19 on...

Trivago misled consumers about hotel room rates - UPDATED

Australia | Wednesday, November 4, 2020
The Federal Court of Australia has found Trivago breached the Australian Consumer Law when it made misleading representations about hotel room rates both on its website and television advertising. The...

CMA to examine if ‘eco-friendly’ claims are misleading

United Kingdom | Tuesday, November 3, 2020

Finnish Consumer Ombudsman's Newsletter 02|2020 - published

Finland | Tuesday, November 3, 2020

Investigations launched against Google, Apple and Dropbox for their cloud computing services

Italy | Wednesday, October 28, 2020

FTC Data Shows Big Jump in Consumer Reports about Scams Originating on Social Media

United States of America | Thursday, October 22, 2020

Instagram to tackle hidden advertising after CMA action

United Kingdom | Tuesday, October 20, 2020

More than £1m in refunds secured for care home residents

United Kingdom | Friday, October 9, 2020

Viagogo to pay AU$7 million for misleading consumers

Australia | Friday, October 2, 2020

Korea Consumer Newsletter No 3 [2020]

Republic of Korea | Friday, September 25, 2020

ACCC alleges Google misled consumers about expanded use of personal data

Australia | Monday, July 27, 2020

FTC Takes Action against Marketer That Falsely Promised Consumers Next Day Shipping of Facemasks and Other Personal Protective Equipment

United States of America | Monday, July 20, 2020

Australian Consumer Law regulators release best practice guidance for the Travel Industry for COVID-19 related travel cancellations

Australia | Wednesday, July 15, 2020

ACM compels providers of pilgrimage packages to take travel guarantee measures

Netherlands | Wednesday, July 8, 2020

NZCC releases guidelines on environmental claims

New Zealand | Wednesday, July 8, 2020

ICPEN Best Practice Principles for Marketing Practices directed towards Children Online

Global | Tuesday, June 30, 2020

Competition Bureau assuming the presidency of the International Consumer Protection and Enforcement Network for 2020-2021

Canada | Tuesday, June 30, 2020