Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 65 countries.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#ProtectingConsumers

#ProtectingConsumers

As the pandemic continues in 2021, consumers should continue to beware of COVID-19 scams and misleading claims, particularly concerning COVID-19 vaccines.

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

SERNAC Platform "Me Quiero Salir" has received more than 40,000 requests, since June 2020, to terminate telecommunications contracts

Chile | Wednesday, January 13, 2021
In June 2020 and, in the middle of one of the most difficult moments of the pandemic by Covid -19, SERNAC launched the Platform "Me Quiero Salir" -I want out- a tool that aims to make it easier for...

FTC Data show gift cards remain scammers’ favorite payment method

United States of America | Thursday, December 31, 2020

ACCC takes Lorna Jane to court over 'Anti-virus Activewear' claims

Australia | Tuesday, December 22, 2020

Booking and Expedia inform consumers more clearly about their offers following action of European consumer authorities

Netherlands | Tuesday, December 22, 2020

ACCC alleges Facebook misled consumers when promoting app to 'protect' users' data

Australia | Wednesday, December 16, 2020

CMA advises government on new regulatory regime for tech giants

United Kingdom | Friday, December 11, 2020

CMA and global partners secure privacy changes to the App Store

United Kingdom | Friday, December 11, 2020

View More News