Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#FPM2023

#FPM2023

The OECD reports there is mounting concern that dark commercial patterns may cause substantial consumer detriment. #ICPEN members are looking closer at Dark Patterns.

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.