Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#Informed Decisions

#Informed Decisions

March was ICPEN Fraud Prevention Month. Our 2022 campaign was focused on consumers, the financial sector, and fraud.

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

Samsung Australia to pay AU$14m penalty for misleading water resistance claims

Australia | Thursday, June 23, 2022
Samsung Electronics Australia Pty Ltd (Samsung Australia) has been ordered by the Federal Court of Australia to pay AU$14 million in penalties after it admitted misleading consumers about the...

Finnish Consumer Ombudsman's Newsletter 01|2022 published

Finland | Monday, June 6, 2022

According to SERNAC's research, 95% of users reject additional cookies with designs that promote privacy

Chile | Tuesday, May 10, 2022

Trivago to pay AU$44.7 million in penalties for misleading consumers over hotel room rates

Australia | Friday, April 22, 2022

FTC issues tips on donating to Ukraine by crypto

United States of America | Tuesday, March 29, 2022

ACCC takes action over alleged misleading conduct by Meta for publishing scam celebrity crypto ads on Facebook

Australia | Friday, March 18, 2022

Keurig Canada to pay CA$3 million penalty to settle Competition Bureau’s concerns over coffee pod recycling claims

Canada | Saturday, January 8, 2022

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