Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 65 countries.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#ConsumerWhoKnows

#ConsumerWhoKnows

ICPEN 2021Fraud Prevention Month campaign - Misleading Environmental Claims. Informed consumers look behind the claims and make the right choices for humankind and for the planet..

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

Google misled consumers about the collection and use of location data

Australia | Friday, April 16, 2021
The Federal Court of Australia has found that Google LLC and Google Australia Pty Ltd (together, Google) misled consumers about personal location data collected through Android mobile devices between...

Full Court dismisses Volkswagen $125m penalty appeal

Australia | Monday, April 12, 2021

Finnish Consumer Ombudsman's Newsletter 01|2021 - published

Finland | Saturday, April 10, 2021

FTC sends more than US$6.5 Million to consumers harmed by Fashion Nova

United States of America | Friday, March 26, 2021

Consumers International and ICPEN Joint Statement World Consumer Rights Day 2021 and Fraud Prevention Month

Global | Monday, March 15, 2021

FTC returns more than US$482 Million to consumers in 2020

United States of America | Monday, February 15, 2021

Amazon to pay US$61.7 Million to settle FTC charges It withheld some customer tips from Amazon Flex drivers

United States of America | Monday, February 15, 2021

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