Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#FPM2023

#FPM2023

The OECD reports there is mounting concern that dark commercial patterns may cause substantial consumer detriment. #ICPEN members are looking closer at Dark Patterns.

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

Finnish Consumer Ombudsman's Newsletter 02|2022 published

Finland | Saturday, March 4, 2023
The second newsletter of 2022 by the Finnish Consumer Ombudsman summarises current events in which the Consumer Ombudsman has intervened in violations of consumer protection. Topics covered in the...

ACM organises seminar on Fair Design in E-Commerce - 5 April 2023

Netherlands | Thursday, March 2, 2023

FTC charges supplement marketer with hijacking ratings and reviews on Amazon.com and using them to deceive consumers

United States of America | Saturday, February 18, 2023

Google commits to give consumers clearer and more accurate information to comply with EU rules

European Union | Friday, January 27, 2023

Fortnite video game maker Epic Games to pay more than half a billion US dollars over FTC allegations of privacy violations and unwanted charges

United States of America | Tuesday, December 20, 2022

Consumer Protection: 43% of websites in breach of EU rules during Black Friday

European Union | Monday, December 19, 2022

Uber to pay AU$21m for misleading representations about Uber Taxi fares and cancellation fees

Australia | Wednesday, December 7, 2022

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