Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#CONSUMERTRAVELTIPS

#CONSUMERTRAVELTIPS

2021 ICPEN consumer education initiative. Tips for the travel consumer, including in times of COVID-19. German translation now available.

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

High Court denies Volkswagen leave to appeal $125 million penalty

Australia | Friday, November 12, 2021
The High Court of Australia has dismissed Volkswagen AG’s application for special leave to appeal the $125 million penalty ordered by the Federal Court in December 2019 for making false...

CMA launches Green Claims Code

United Kingdom | Thursday, October 7, 2021

UOKiK activity in 2020 - English edition of UOKiK's 2020 report published

Poland | Thursday, September 2, 2021

SERNAC detects practices that may induce consumers to provide data, purchase, or overpay for goods or services

Chile | Tuesday, August 17, 2021

Royal jelly supplements mislead consumers as being from New Zealand

New Zealand | Friday, August 6, 2021

Lorna Jane pays $5 million over false ‘anti-virus activewear’ claims

Australia | Friday, July 23, 2021

Korea Consumer Agency signs MOU with Uzbekistan counterpart, holds conference

Republic of Korea | Tuesday, July 6, 2021

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