Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#FPM2023

#FPM2023

The OECD reports there is mounting concern that dark commercial patterns may cause substantial consumer detriment. #ICPEN members are looking closer at Dark Patterns.

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

Welcome speech at ICPEN

Australia | Tuesday, May 9, 2023
Gina Cass-Gottlieb, ACCC Chair, welcomed attendees at the ICPEN Conference welcome event on Monday 8 May 2023. Read more

ACCC report on social media reinforces the need for more protections for consumers and small business

Australia | Friday, April 28, 2023

Finnish Consumer Ombudsman's Newsletter 02|2022 published

Finland | Saturday, March 4, 2023

ACM organises seminar on Fair Design in E-Commerce - 5 April 2023

Netherlands | Thursday, March 2, 2023

FTC charges supplement marketer with hijacking ratings and reviews on Amazon.com and using them to deceive consumers

United States of America | Saturday, February 18, 2023

Google commits to give consumers clearer and more accurate information to comply with EU rules

European Union | Friday, January 27, 2023

Fortnite video game maker Epic Games to pay more than half a billion US dollars over FTC allegations of privacy violations and unwanted charges

United States of America | Tuesday, December 20, 2022

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