Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#Informed Decisions

#Informed Decisions

March was ICPEN Fraud Prevention Month. Our 2022 campaign was focused on consumers, the financial sector, and fraud.

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

According to SERNAC's research, 95% of users reject additional cookies with designs that promote privacy

Chile | Tuesday, May 10, 2022
An experiment conducted by SERNAC identified cookie advertisements that facilitate the protection of consumers' personal data on the Internet. The experiment, based on behavioral sciences, had the...

Trivago to pay AU$44.7 million in penalties for misleading consumers over hotel room rates

Australia | Friday, April 22, 2022

FTC issues tips on donating to Ukraine by crypto

United States of America | Tuesday, March 29, 2022

ACCC takes action over alleged misleading conduct by Meta for publishing scam celebrity crypto ads on Facebook

Australia | Friday, March 18, 2022

Keurig Canada to pay CA$3 million penalty to settle Competition Bureau’s concerns over coffee pod recycling claims

Canada | Saturday, January 8, 2022

Record AU$153 million in penalties ordered against training college AIPE

Australia | Friday, December 3, 2021

Consumers be aware this Cyber Monday sale!

Global | Monday, November 29, 2021

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