Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 65 countries.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#ConsumerWhoKnows

#ConsumerWhoKnows

ICPEN 2021Fraud Prevention Month campaign - Misleading Environmental Claims. Informed consumers look behind the claims and make the right choices for humankind and for the planet..

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

Dating website Parship adjusts pre-contractual information on its website

Belgium | Thursday, June 3, 2021
In a European action on dating websites, 50 websites were checked in 13 countries of the European Union. The action was coordinated by the Belgian Economic Inspection and took place within the...

Google Play Store to require app providers to provide consumers with detailed information regarding data collection and use following growing international pressure

Global | Thursday, May 27, 2021

Ryanair fined EUR 4.2 million for non-reimbursement of cancelled flights

Italy | Monday, May 24, 2021

CMA consults on environmental claims guidance for businesses

United Kingdom | Friday, May 21, 2021

Telstra to pay AUD$50m penalty for unconscionable sales to Indigenous consumers

Australia | Thursday, May 13, 2021

Google to require providers to add information about data use to apps in its app store

Netherlands | Saturday, May 8, 2021

Google will improve information on how apps collect and use personal data

Norway | Saturday, May 8, 2021

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