Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#CyberSecure

#CyberSecure

Be Cyber Security aware - protect yourself from online fraud.

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

SIC imposes a fine on BANCUPO for usury and insufficient information on loans offered to consumers

Colombia | Friday, August 4, 2023
After conducting the corresponding administrative sanctioning investigation, the Superintendence of Industry and Commerce (SIC) of Colombia imposed a fine of COP $232,000,000 on the technology...

Booking.com website will display a total and final price, including VAT, for Israeli consumers who purchase accommodation services in Israel

Israel | Friday, August 4, 2023

Record penalties of AU$438m ordered against Phoenix Institute and CTI for acting unconscionably and misleading students

Australia | Saturday, July 29, 2023

AU$20m penalty for Meta companies for conduct liable to mislead consumers about use of their data

Australia | Wednesday, July 26, 2023

SIC of Colombia opens an investigation into four well-known influencers on social media for alleged misleading advertising

Colombia | Wednesday, July 26, 2023

FTC announced proposed rule banning fake reviews and testimonials

United States of America | Wednesday, July 12, 2023

National Anti-Scam Centre's first fusion cell to disrupt investment scams

Australia | Monday, July 3, 2023

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