Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 65 countries.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#ConsumerWhoKnows

#ConsumerWhoKnows

ICPEN 2021Fraud Prevention Month campaign - Misleading Environmental Claims. Informed consumers look behind the claims and make the right choices for humankind and for the planet..

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

Telstra to pay AUD$50m penalty for unconscionable sales to Indigenous consumers

Australia | Thursday, May 13, 2021
The Federal Court of Australia today ordered that Telstra pay AUD$50 million in penalties for engaging in unconscionable conduct when it sold mobile contracts to more than 100 Indigenous consumers...

Google to require providers to add information about data use to apps in its app store

Netherlands | Saturday, May 8, 2021

Google will improve information on how apps collect and use personal data

Norway | Saturday, May 8, 2021

Google misled consumers about the collection and use of location data

Australia | Friday, April 16, 2021

Full Court dismisses Volkswagen $125m penalty appeal

Australia | Monday, April 12, 2021

Finnish Consumer Ombudsman's Newsletter 01|2021 - published

Finland | Saturday, April 10, 2021

FTC sends more than US$6.5 Million to consumers harmed by Fashion Nova

United States of America | Friday, March 26, 2021

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