Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#CONSUMERTRAVELTIPS

#CONSUMERTRAVELTIPS

2021 ICPEN consumer education initiative. Tips for the travel consumer. German translation now available.

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

UOKiK activity in 2020 - English edition of UOKiK's 2020 report published

Poland | Thursday, September 2, 2021
More than 1,000 decisions in the area of competition and consumer protection and over PLN 30 billion in the imposed fines. "2020 was supposed to be a special year for UOKiK because of its 30th...

SERNAC detects practices that may induce consumers to provide data, purchase, or overpay for goods or services

Chile | Tuesday, August 17, 2021

Royal jelly supplements mislead consumers as being from New Zealand

New Zealand | Friday, August 6, 2021

Lorna Jane pays $5 million over false ‘anti-virus activewear’ claims

Australia | Friday, July 23, 2021

Korea Consumer Agency signs MOU with Uzbekistan counterpart, holds conference

Republic of Korea | Tuesday, July 6, 2021

CMA to investigate Amazon and Google over fake reviews

United Kingdom | Friday, June 25, 2021

Dating website Parship adjusts pre-contractual information on its website

Belgium | Thursday, June 3, 2021

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