Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#FPM2024

#FPM2024

Fraud Prevention Month 2024 - #InfluenceResponsibly, keep in mind that you set the tone, impact and boost the consumption decisions of your followers. Your influence is like a digital superpower, so use it wisely and value your follower's trust!

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

Optus agrees to $100m penalty, subject to court approval, for unconscionable conduct

Australia | Wednesday, June 18, 2025
Optus Mobile Pty Ltd (Optus) has admitted to engaging in unconscionable conduct when selling telecommunications goods and services to hundreds of consumers, after court action brought by the ACCC. In...

ACCC to examine unsolicited selling and lead generation practices

Australia | Tuesday, June 17, 2025

Mattress supplier Emma Sleep admits misleading statements about sale prices

Australia | Monday, June 16, 2025

European Commission and national authorities urge SHEIN to respect EU consumer protection laws

European Union | Saturday, June 14, 2025

Jayco in Court over 'off road' caravan advertisements

Australia | Thursday, June 12, 2025

Michael Hill, MyHouse, and Hairhouse Online pay penalties over alleged misleading Black Friday 'sitewide' sales

Australia | Wednesday, June 11, 2025

Amazon gives undertakings to CMA to curb fake reviews

United Kingdom | Friday, June 6, 2025

View More News