Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 65 countries, representing some 50 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#CONSUMERTRAVELTIPS

#CONSUMERTRAVELTIPS

2021 ICPEN consumer education initiative. Tips for the travel consumer.

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

Lorna Jane pays $5 million over false ‘anti-virus activewear’ claims

Australia | Friday, July 23, 2021
The Federal Court of Australia has ordered Lorna Jane Pty Ltd (Lorna Jane), to pay AU$5 million in penalties for making false and misleading representations to consumers, and engaging in conduct...

Korea Consumer Agency signs MOU with Uzbekistan counterpart, holds conference

Republic of Korea | Tuesday, July 6, 2021

CMA to investigate Amazon and Google over fake reviews

United Kingdom | Friday, June 25, 2021

Dating website Parship adjusts pre-contractual information on its website

Belgium | Thursday, June 3, 2021

Google Play Store to require app providers to provide consumers with detailed information regarding data collection and use following growing international pressure

Global | Thursday, May 27, 2021

Ryanair fined EUR 4.2 million for non-reimbursement of cancelled flights

Italy | Monday, May 24, 2021

CMA consults on environmental claims guidance for businesses

United Kingdom | Friday, May 21, 2021

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