Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 65 countries.

About ICPEN

About ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

Fraud Prevention Month Campaign 2020: COVID-19

Fraud Prevention Month Campaign 2020: COVID-19

The 2019|2020 ICPEN President Colombia launches the 2020 Fraud Prevention Month Campaign with a focus on #COVID-19Emergency #PreventingScams #ResponsibleConsumption #FightTogether

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

ICPEN Best Practice Principles for Marketing Practices directed towards Children Online

Global | Tuesday, June 30, 2020
The Colombian ICPEN presidency is happy to announce that the Best Practice Principles for Marketing Practices directed towards Children Online have been formally adopted by ICPEN members. Download...

Competition Bureau assuming the presidency of the International Consumer Protection and Enforcement Network for 2020-2021

Canada | Tuesday, June 30, 2020

ACM takes action against trade in fake reviews and fake likes

Netherlands | Thursday, June 25, 2020

Korea Consumer Newsletter No 2 [2020]

Republic of Korea | Wednesday, June 24, 2020

ACM: practical implementation of the voucher schemes must be improved

Netherlands | Monday, June 22, 2020

Sony to pay AU$3.5 million penalty for misrepresenting PlayStation gamers’ rights

Australia | Friday, June 5, 2020

ACM reviews ‘corona voucher schemes’

Netherlands | Thursday, May 28, 2020

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