Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 65 countries.

About ICPEN

About ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

Fraud Prevention Month Campaign 2020: COVID-19

Fraud Prevention Month Campaign 2020: COVID-19

The 2019|2020 ICPEN President Colombia launches the 2020 Fraud Prevention Month Campaign with a focus on #COVID-19Emergency #PreventingScams #ResponsibleConsumption #FightTogether

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

ACCC alleges Google misled consumers about expanded use of personal data

Australia | Monday, July 27, 2020
The Australian Competition & Consumer Commission (ACCC) has launched Federal Court proceedings against Google LLC (Google), alleging Google misled Australian consumers to obtain their consent to...

FTC Takes Action against Marketer That Falsely Promised Consumers Next Day Shipping of Facemasks and Other Personal Protective Equipment

United States of America | Monday, July 20, 2020

Australian Consumer Law regulators release best practice guidance for the Travel Industry for COVID-19 related travel cancellations

Australia | Wednesday, July 15, 2020

ACM compels providers of pilgrimage packages to take travel guarantee measures

Netherlands | Wednesday, July 8, 2020

NZCC releases guidelines on environmental claims

New Zealand | Wednesday, July 8, 2020

ICPEN Best Practice Principles for Marketing Practices directed towards Children Online

Global | Tuesday, June 30, 2020

Competition Bureau assuming the presidency of the International Consumer Protection and Enforcement Network for 2020-2021

Canada | Tuesday, June 30, 2020

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