Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#30years strong

#30years strong

Celebrating 30years; the mandate of ICPEN is to encourage international cooperation and collaboration among consumer law enforcement agencies.

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

ACM: stricter EU rules for the protection of online consumers

Netherlands | Friday, November 25, 2022
The legal framework for the protection of online consumers must be improved. That is the key message of the Netherlands Authority for Consumers and Markets (ACM) in its response to the announced...

Telcos to pay a total of AU$33.5 million for misleading statements about NBN maximum speeds

Australia | Friday, November 11, 2022

FTC action against Vonage results in US$100 million to customers trapped by illegal dark patterns and junk fees when trying to cancel service

United States of America | Wednesday, November 9, 2022

Social media users set to benefit from new hidden advertising protections

United Kingdom | Friday, November 4, 2022

Energy suppliers Greenchoice and Vattenfall will provide better information about sustainability to consumers

Netherlands | Thursday, October 13, 2022

Shopify enhances level of consumer protection for web stores using its services

Belgium | Tuesday, October 11, 2022

President of UOKiK publishes recommendations on the tagging by influencers on social media

Poland | Tuesday, September 27, 2022

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