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Consumer resources
  • Consumer assistance
  • Staying safe online
  • Avoiding scams
  • Consumer protection around the world
  • Translated content
  • More

    Avoiding scams

    Important: ICPEN is not responsible for the quality, validity and accuracy of information published on these websites. Links to other websites are provided for convenience and do not constitute endorsement of material at those sites or any associated information, product or service

    Definition

    The term 'internet scam' is a general way to define the different types of fraud that consumers face when using the Internet. Scammers use technical tools or 'social engineering' techniques to compromise consumer's personal information with different objectives, but normally with the intention of getting consumer's money.

    Fraud Prevention Month 2022

    Be an informed financial consumer: frauds, misleading, or incomplete information faced by consumers when transacting with the financial sector. Importantly, make #InformedDecisions when buying goods and services purchased through finance systems.

    FPM2022#1

    FPM2022#2

    FPM2022#3

    Reporting international scams

    Remote video URL

    Government oganisation websites

    • Australia - Scamwatch
    • Australia - ACSC
    • Australia - Meet the Scammers - reported by Sean Rubinsztein-Dunlop, aired Monday 11th February 2019 at 8.30pm.  It can also be seen on ABC NEWS channel on Saturday at 8.10pm AEST, ABC iview and at abc.net.au/4corners.
    • Canada - Canadian Anti-Fraud Centre
    • Canada - Royal Canadian Mounted Police
    • Europe - Europol
    • The Netherlands - Fraud Help Desk
    • The Netherlands - Authority for Consumers and Markets consumer information portal ConsuWijzer. Check out their Online Shop Check videos below:
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    • New Zealand - How to report scams
    • New Zealand - Tips for avoiding spam
    • Saudi Arabia - Scam.sa, an awareness portal against financial scams. Read more here.
    • United Kingdom - Action Fraud National Fraud & Cyber Crime Reporting Centre
    • United Kingdom - National Trading Standards eCrime
    • United Kingdom - Citizens Advice
    • United States - ConsumerFTC
    • United States - FTC Report Fraud
    • United States - FBI Internet Crime Complaint Center (IC3)

    ICPEN President 2025-2026

     

     

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    Disclaimer

    The International Consumer Protection and Enforcement Network (ICPEN) is a membership organisation consisting of consumer protection law enforcement authorities from across the globe. The ICPEN website is maintained by the UK’s Competition and Markets Authority (CMA) and hosted by a third-party supplier on its behalf.

    This website may contain links to external websites or third-party content. These links are provided for convenience and informational purposes only. ICPEN does not endorse, and is not responsible for, the content, accuracy, availability, or privacy practices of any linked websites or the third parties that operate them.

    ICPEN makes no warranties or representations, express or implied, about the content of linked websites, the third parties they are operated by, or the suitability or quality of any products, services, or information they may offer. If you choose to access third-party websites or engage with their content, you do so at your own risk. ICPEN accepts no liability for any loss or damage arising from your use of or reliance on such websites.