News

Travel problems top list of COVID-19-related reports

Australia | Wednesday, November 25, 2020
New figures released today show COVID-19-related consumer reports make up the majority of the 109,446 complaints the ACCC received in the first ten months of this year. The impact of COVID-19 on...

Trivago misled consumers about hotel room rates - UPDATED

Australia | Wednesday, November 4, 2020
The Federal Court of Australia has found Trivago breached the Australian Consumer Law when it made misleading representations about hotel room rates both on its website and television advertising. The...

ACM takes action against trade in fake reviews and fake likes

Netherlands | Thursday, June 25, 2020

Korea Consumer Newsletter No 2 [2020]

Republic of Korea | Wednesday, June 24, 2020

ACM: practical implementation of the voucher schemes must be improved

Netherlands | Monday, June 22, 2020

Sony to pay AU$3.5 million penalty for misrepresenting PlayStation gamers’ rights

Australia | Friday, June 5, 2020

ACM reviews ‘corona voucher schemes’

Netherlands | Thursday, May 28, 2020

STA Travel to pay AUD$14 million in penalties for misleading advertisements

Australia | Friday, April 24, 2020

ICPEN eConsumer.gov partner agencies launch interactive site detailing international consumer scam reports

Global | Wednesday, April 15, 2020

SIC orders digital platforms to withdraw products that offer alleged benefits against Covid-19

Colombia | Friday, April 10, 2020

More room for bespoke solutions between hotels and travelers in case of cancellations of bookings made through hotel booking websites

Netherlands | Tuesday, April 7, 2020

TEG Live to refund over AUD$5 million to consumers of USA basketball games

Australia | Tuesday, April 7, 2020

ICPEN Fraud Prevention Month 2020 Campaign - #COVID-19Emergency #PreventingScams

Global | Saturday, April 4, 2020

ACM in 2019 imposed fines totaling approximately 17 million euros and launched 91 investigations

Netherlands | Friday, April 3, 2020

ACM offers guidance to sectors that wish to set up voucher schemes

Netherlands | Friday, April 3, 2020

ACM sympathizes with the Dutch travel industry’s voucher initiative

Netherlands | Friday, April 3, 2020

ICA: proceedings initiated against the www.wish.com platform

Italy | Friday, April 3, 2020