Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#FPM2024

#FPM2024

Fraud Prevention Month 2024 - #InfluenceResponsibly, keep in mind that you set the tone, impact and boost the consumption decisions of your followers. Your influence is like a digital superpower, so use it wisely and value your follower's trust!

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

Retail pricing, merger reform implementation and competition issues among ACCC's 2025-26 priorities

Australia | Thursday, February 20, 2025
ACCC Chair Gina Cass-Gottlieb has stressed the positive impacts of a competitive economy for consumers as she outlined the agency’s priorities for the 2025-26 financial year.Speaking at a Committee...

CCCS Commences Investigations with Unannounced Visits to HairFun Salons for Suspected Unfair Trade Practices

Singapore | Monday, February 17, 2025

Loft Home Furnishing Caught Posting Fake Customer Reviews

Singapore | Monday, February 17, 2025

CCCS Raises Concerns with OSIM’s Product Information Transparency and Pricing

Singapore | Monday, February 17, 2025

CMA secures important changes from Google to tackle fake reviews

United Kingdom | Tuesday, February 4, 2025

FTC takes action against Genshin Impact Game Developer

United States of America | Tuesday, January 21, 2025

Compensation for Italian consumers from Peugeot and Citroen for o total amount of about 7 million euro.

Italy | Tuesday, January 14, 2025

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