Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 65 countries.

About ICPEN

About ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

Fraud Prevention Month Campaign 2020: COVID-19

Fraud Prevention Month Campaign 2020: COVID-19

The 2019|2020 ICPEN President Colombia launches the 2020 Fraud Prevention Month Campaign with a focus on #COVID-19Emergency #PreventingScams #ResponsibleConsumption #FightTogether

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

Travel problems top list of COVID-19-related reports

Australia | Wednesday, November 25, 2020
New figures released today show COVID-19-related consumer reports make up the majority of the 109,446 complaints the ACCC received in the first ten months of this year. The impact of COVID-19 on...

Trivago misled consumers about hotel room rates - UPDATED

Australia | Wednesday, November 4, 2020

CMA to examine if ‘eco-friendly’ claims are misleading

United Kingdom | Tuesday, November 3, 2020

Finnish Consumer Ombudsman's Newsletter 02|2020 - published

Finland | Tuesday, November 3, 2020

Investigations launched against Google, Apple and Dropbox for their cloud computing services

Italy | Wednesday, October 28, 2020

FTC Data Shows Big Jump in Consumer Reports about Scams Originating on Social Media

United States of America | Thursday, October 22, 2020

Instagram to tackle hidden advertising after CMA action

United Kingdom | Tuesday, October 20, 2020

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