Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#FPM2024

#FPM2024

Fraud Prevention Month 2024 - #InfluenceResponsibly, keep in mind that you set the tone, impact and boost the consumption decisions of your followers. Your influence is like a digital superpower, so use it wisely and value your follower's trust!

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News

CCCS Commences Investigations with Unannounced Visits to HairFun Salons for Suspected Unfair Trade Practices

Singapore | Monday, February 17, 2025
CCCS Commences Investigations with Unannounced Visits to HairFun Salons for Suspected Unfair Trade Practices2 October 2024(View Media Release in PDF)1. The Competition and Consumer Commission of...

Loft Home Furnishing Caught Posting Fake Customer Reviews

Singapore | Monday, February 17, 2025

CCCS Raises Concerns with OSIM’s Product Information Transparency and Pricing

Singapore | Monday, February 17, 2025

CMA secures important changes from Google to tackle fake reviews

United Kingdom | Tuesday, February 4, 2025

FTC takes action against Genshin Impact Game Developer

United States of America | Tuesday, January 21, 2025

Compensation for Italian consumers from Peugeot and Citroen for o total amount of about 7 million euro.

Italy | Tuesday, January 14, 2025

ELECTRIC VEHICLES AND GREEN CLAIMS REMOVED IN ITALY

Italy | Tuesday, January 14, 2025

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