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Allegations Sony Europe breached consumer law for PlayStation games
The Australian Competition & Consumer Commission (ACCC) has instituted proceedings in the Federal Court of Australia against Sony Interactive Entertainment Network Europe Limited (Sony Europe) for making false or misleading representations to Australian consumers on its website and in dealings with Australian customers of its PlayStation online store.
The ACCC alleges that from around September 2017, Sony Europe told consumers seeking a refund for faulty games that it did not have to provide refunds for games that had been downloaded, or if 14 days had passed since purchase.