Telus customers to receive $7.34 million in rebates as part of Competition Bureau agreement

Agreement also requires Telus to donate $250,000 for research on consumer issues

December 30, 2015 - OTTAWA, ON - Competition Bureau

As part of a consent agreement with the Competition Bureau, Telus will issue rebates of up to $7.34 million to certain current and former wireless customers after the Bureau concluded that Telus made, or permitted to be made, false or misleading representations in advertisements for premium text messages in pop-up ads, apps and on social media. The amount of money available for consumer rebates is the most obtained to date under a Bureau agreement.

In 2012, the Bureau initiated an inquiry in relation to Rogers, Bell, Telus and the Canadian Wireless Telecommunications Association (CWTA) for facilitating charges by third parties on their customers wireless phone bills for premium text messaging services, such as trivia questions and ringtones, that they did not intent to purchase and for which they had not agreed to pay.