FTC and Consumer Protection Agencies from 33 Other Countries Unveil Updated Econsumer.gov Website
The FTC and consumer protection agencies in 33 other countries that are part of the International Consumer Protection and Enforcement Network (ICPEN) unveiled an updated version of ICPEN's econsumer.gov website at the semi-annual meeting of the network of consumer protection authorities in Manchester, United Kingdom. Econsumer.gov, originally launched in 2001, helps law enforcement authorities gather and share cross border consumer complaints that can be used to investigate and take action against international scams. The new and improved website has a fresh look, is easier to use, and is reader-friendly on tablets and smart phones. It is now available in eight languages: English, French, German, Japanese, Korean, Polish, Spanish, and Turkish. The website also has an updated, user-friendly complaint form and provides information for consumers on additional steps they can take to resolve their complaints, complaint trend data, and consumer news from ICPEN members. It will eventually feature additional consumer education resources.