Finnish Consumer Ombudsman's Newsletter 01|2023 published

The first English newsletter of 2023 by the Finnish Consumer Ombudsman summarizes current events in which the Consumer Ombudsman has intervened in violations of consumer protection.

Topics covered in the newsletter include:

• Important work to safeguard the position of consumers continues
• Penalty of EUR 300,000 imposed to Maskun Kalustetalo for misleading discount marketing
• The Consumer Ombudsman intervened in the customer service of two electricity companies – poor reachability can put customers in a difficult position
• Easily accessible basic rate service number must be offered to contract customer
• Consumer Ombudsman demands that health care giants state service prices openly
• VR committed to improving its practices in delays and exceptional circumstances of long-distance traffic
• The Consumer Ombudsman intervened in the travel agent SRG Finland’s practice to charge a handling fee to customers when a flight is cancelled
• Reform of the Consumer Protection Act brings changes to the regulation of consumer credit and online payments

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