New provisions come into force tackling unfair business practices

Changes to the Fair Trading Act took effect on 16 August 2022 strengthening protections for businesses and consumers and tackling unfair business practices in Aotearoa New Zealand.

Commerce Commission Chair Anna Rawlings says the changes include the addition of a new prohibition against ‘unconscionable conduct’ which is business activity that substantially departs from Aotearoa New Zealand’s generally accepted or expected standards of business conduct, for example commercial conduct that goes against good conscience. 

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