Spark warned by Commission, refunds thousands of broadband customers following misleading conduct

Spark New Zealand has been warned by the Commerce Commission and has refunded nearly 113,000 customers after some were charged for a wire maintenance service they did not need (or could not use or benefit from).

The Commission began investigating Spark New Zealand Trading Limited (Spark) in 2020 following a consumer complaint. Spark has provided the Commission with enforceable undertakings in which it committed to refunding all affected customers. Spark has already refunded around $15 million to customers with a remaining $348,757.93 still to be refunded to 4,921 customers. 

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