Finnish Consumer Ombudsman's Newsletter 01|2022 published

The first newsletter of the year by the Finnish Consumer Ombudsman summarises current events in which the FCCA has intervened in violations of consumer protection and gives information on new proposed legislation.

Topics covered in the newsletter include:

• Consumer protection supervision requires support from effective regulation
• Con­sumers’ voices have been heard: writ­ten con­fir­ma­tion pro­posed for tele­mar­ket­ing
• Con­sumer Om­buds­man ex­am­ines higher dis­trict heat­ing prices by energy company and de­mands changes to pro­ce­dures
• When a cruise is a travel pack­age, the ship­ping com­pany must take re­spon­si­bil­ity cor­re­spond­ing to it
• Con­sumer Om­buds­man takes fi­nance com­pany be­fore Mar­ket Court for vi­o­la­tions of price con­trols on lend­ing
• Band and gambling company vi­o­lated the rules of in­flu­encer mar­ket­ing
• Lower cli­mate im­pact – how come? The Con­sumer Om­buds­man calls for ac­cu­racy in the en­vi­ron­men­tal claims used in mar­ket­ing
• FCCA con­cerned: re­im­burse­ments for con­sumers will con­tinue to be sub­ject to an ex­ces­sively cum­ber­some process