Dating website Parship adjusts pre-contractual information on its website

In a European action on dating websites, 50 websites were checked in 13 countries of the European Union. The action was coordinated by the Belgian Economic Inspection and took place within the framework of the Consumer Protection Cooperation (CPC) network. The main problems found during the checks concerned unclear information about the right of withdrawal and the extension of the contract.

Following this enforcement action and a dialogue with the European consumer authorities and the European Commission, Parship has decided to adjust the pre-contractual information on its website. In concrete terms, consumers now clearly know what they have to pay if they start using the dating website but want to terminate the contract before the 14-day withdrawal period is up. They must pay in proportion to the number of days that they have used the service, unless the contract expressly states that one or more of the services must be provided in full from the start. It must also be clear from the beginning that the agreement will be renewed automatically.

The fact that a major player in the online dating market such as Parship has brought the pre-contractual information on all its websites into line with European consumer legislation demonstrates the usefulness of these controls and the effectiveness of the common European approach.

You can find more information about this action in the European Commission’s factsheet.