ACM takes action against online commercial intermediaries for government services

The Netherlands Authority for Consumers and Markets (ACM) has compelled the company behind websites such as and to stop its misleading practices vis-à-vis consumers. This company is the owner of various commercial websites offering consumers intermediary services in their interactions with different government agencies. These sites forward, for a fee, consumers to those government agencies’ websites that offer citizen services (for example a certificate of conduct or a vehicle registration certificate).

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