Booking and Expedia inform consumers more clearly about their offers following action of European consumer authorities and the Expedia group have improved the presentation of the information for consumers regarding their offers on their websites. With these changes, they now comply with the basic principles of consumer law. This has been the result of actions taken by the Netherlands Authority for Consumers and Markets (ACM) together with the other European consumer authorities and the European Commission. Similar arrangements had previously already been made with These now also apply to the Expedia group. Over the next few months, other platforms that offer tour packages, flights, and accommodations will also be reminded of their responsibility to comply with EU consumer protection rules.

Cateautje Hijmans van den Bergh, Member of the Board of ACM, adds: “This is a wonderful outcome for consumers. With correct and clear information, they are better able to make comparisons between different offers. And it also helps create a more level playing field between platforms in the digital economy. Thanks to the collaboration between the European regulators, we were able to achieve this result.”

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