Australian Consumer Law regulators release best practice guidance for the Travel Industry for COVID-19 related travel cancellations

The Australian Competition and Consumer Commission and Australian state and territory Australian Consumer Law regulators have developed best practice guidance for the travel industry in relation to dealing with COVID-19 related cancellations. The guidance relates primarily to circumstances where travel services have been cancelled as a result of the COVID-19 pandemic (rather than, for example, where a travel service will still proceed but a consumer has decided to cancel their booking).