ACM: practical implementation of the voucher schemes must be improved

After conducting several checks, the Netherlands Authority for Consumers and Markets (ACM) has established that the practical implementation of the voucher schemes for package tours must be improved. In some cases, consumer rights are at risk. ACM has reminded two large Dutch tour operators, TUI and Corendon, of the rules that they must comply with, and urged them to improve their communication vis-à-vis consumers about their rights, particularly about the consumers’ right to refunds, which consumers continue to have even after accepting vouchers. This is a problem that occurs at a broader scale in the travel industry. ACM enforces compliance with consumer protection rules among businesses selling package deals to consumers.

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