ACM reviews ‘corona voucher schemes’

Over the last few weeks, the Netherlands Authority for Consumers and Markets (ACM) has reviewed approximately 180 voucher schemes in five different sectors. ACM conducted these reviews following indications submitted to ACM’s consumer information portal, ACM ConsuWijzer, among other reasons. ACM found that not every reviewed voucher scheme complied with the basic principles that had been drawn up by ACM. Communication with consumers about solutions in the event of cancellations must be improved as well. ACM has instructed the first group of businesses to make improvements to their voucher schemes. Over the next several weeks, ACM will continue with these reviews, including a review of the voucher scheme in the travel industry.

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