STA Travel to pay AUD$14 million in penalties for misleading advertisements

The Federal Court of Australia has ordered that STA Travel Pty Ltd (STA Travel) pay AUD$14 million in penalties for making false or misleading claims when advertising its MultiFLEX Pass product.

STA Travel admitted that, between March 2014 and August 2019, it made misleading representations in MultiFLEX Pass advertising that consumers who bought the airfare add-on could change their flights without paying fees or charges.

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