Protecting consumers worldwide

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from 70 countries, representing some 5 billion global citizen-consumers.

About #ICPEN

About #ICPEN

Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

#CONSUMERTRAVELTIPS

#CONSUMERTRAVELTIPS

2021 ICPEN consumer education initiative. Tips for the travel consumer, including in times of COVID-19. German translation now available.

Resolve a dispute

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

News