The Fraud Prevention project is a series of education campaigns run every year by ICPEN countries under one theme but focusing on an issue relevant to each individual participating agency.
Through this initiative we educate market participants about scams and furnish them with appropriate information on how to protect themselves from falling prey to unfair businesses.
Each year more and more member countries of ICPEN implement various Fraud Prevention Month activities. For example in 2009, 29 countries participated in this initiative.
What do we focus on in particular? We have addresses such topics as:
• deceptive and aggressive retail tactics used to lure consumers into an agreement,
• identity theft,
• phishing,
• misleading advertising,
• legal requirements concerning pricing information and labeling,
• online shopping,
• false lottery and business directories,
• health fraud.
Often our campaigns target particular audiences including the young, the elderly, small businesses and charities, and have a range of community, non-government, and private sector organizations as partners.
Fraud Prevention Month
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FPM in China
China
According to the deployment of the State Council, from January 2011 to March 2011, the SAIC has launched a specialized campaign against intellectual property infringement as well as producing and selling counterfeit and shoddy goods, especially pass-off activities aimed on countering consumer fraud. Meanwhile, we deployed the investigation on some important and effective cases such as counterfeit of Wrigley, Little Swan, Youngor, Erke and so forth to protect legitimate rights and interests of businesses and consumers according to law. From April to June, the SAIC continuously conducted the campaign, by urging AICs to step up the crackdown activities, promoting the deployment of campaign, conducting investigation and supervision, advancing the publicity and completing the enforcement data report. -
Best browsing practices: be aware of malware
MexicoFrom February 17th to March 04, 2011, the Consumer Protection Federal Agency (Profeco, by its initials in Spanish language) of Mexico carried out the 2011´s Fraud Prevention Month Campaign. Through different channels (Consumer´s Magazine -printed and online version-, YouTube and social media sites), several educational activities (informative and interactive) were implemented. The aim of this campaign was to provide consumers with adequate information in order to aware them of the potential risk of malware, and thus, avoid being victim of possible frauds. -
Avoid ticket scams
NorwayThe Consumer Ombudsman launched an awareness campaign through press releases to warn people about ticket scams. The campaign was linked to the FIS Ski World Championships in Oslo in March 2011. In addition to warning consumers, the CO also made several enforcement efforts. One of the most efficient was to ask Google to remove ads for tickets that were in breach of national legislation. -
campaign on mobile content services
EstoniaThe objective of the campaign was to raise consumers’ awareness about their responsibilities and rights and turn more attention to the risks concerning buying periodical mobile content services by the Internet and telecommunication channels. The tarhet group was - consumers, enterpreneurs and media. The campaign consisted of following parts: TV and radio spots, Outdoor campaign - posters in the bus stations all over Estonia; Web banners. Campaign included also PR activities including in social media. -
Internet Fraud
CanadaFraud Prevention Month (FPM) is a month-long annual education campaign that addresses the issue of fraud and helps ensure confidence in the marketplace. The 2011 campaign theme, Internet Fraud, was chosen due to a significant increase of online scams in recent years. The 2011 campaign was aimed at all Canadians, because people of all ages and of all walks of life are targeted by fraudsters. During this campaign, members of the Fraud Prevention Forum (Forum) - a group of over 125 private sector firms, consumer and volunteer groups, government agencies and law enforcement organizations - participated in various activities to emphasize the importance of remaining vigilant against online fraud and highlight some of the things that Canadians and businesses can do to protect themselves against fraud. FRAUD: Recognize It. Report It. Stop It. -
Scams and fraud
SwedenAs part of ICPEN's Fraud Prevention Month, the Swedish Consumer Authority carried out an information campaign about scams and fraud. We published a new section on our website labelled Scams ("Bluffar"), which includes articles with tips on how consumers may avoid being tricked and scammed. -
Be an Aware Consumer
PolandThey rarely fight for their rights, are reluctant to file complaints, usually do not read contracts and – in effect – their trust is often used by unfair entrepreneurs – the third age consumers – were the target of an educational campaign conducted by the Office of Competition and Consumer Protection (UOKiK). The campaign “Be an aware consumer” took place from 14 November to 12 December 2011 and included 91 free-of-charge lectures conducted in 15 voivodships, attended by total of 4647 seniors. The lectures were divided into two parts: one being a presentation of information on consumer rights by consumer experts and other – more practical one – presenting threats senior consumers may face from rogue traders conducted by psychologists or policemen. The lectures were held in seniors’ clubs, community homes, at the third age universities and other public places gathering elderly people (e.g. parish offices). All the lectures’ participants received publications on consumer law: brochure, leaflet and calendar for 2012. This campaign was a continuation of a pilot project run by UOKiK in 2008. Due to insufficient knowledge about their rights seniors are still weaker part when dealing with entrepreneurs. "Therefore, the Office does not forget about elderly consumers. On the one hand we create an appropriate environment to help young people develop their wings, enable development of entrepreneurship and fair competition, and on the other hand we do not forget about weaker market participants, mostly seniors", said Małgorzata Krasnodębska-Tomkiel, UOKiK President. -
The Danger of Download-Limits
AustriaSmart Phones are increasing in popularity rapidly. However, by using their broad range of tools (particularly the possibility to access the internet) consumers often face high bills, especially when exceeding the agreed download limits. The Austrian Consumers’ Organization (VKI) was commissioned by the Federal Ministry of Labour, Social Affairs and Consumer Protection to initiate a special information campaign for smart phone users about the fees when accessing the internet. The VKI launched a webpage (www.kostenfallen.at) where consumers could either just receive information or ask questions (by using a questionnaire) relating to their problems with costly internet fees. As many young people face similar problems the VKI also provided information via facebook – www.facebook.com/home.php#!/vki.recht. -
Deceptive/ misleading Advertisements
EgyptThe Consumer Protection Agency (CPA) of Egypt Conducted in January 2011 an intensiveTV campaign in Egyptian TV and in Satellite channels broadcasted in Egypt to address the ever increasing problem of Deceptive Advertisements. This Campaign consisted of four advertisements; all addressing the issue of what constitutes a misleading/deceptive advertisement and ways to avoid falling prey to these malpractices . These Advertisements alerted our consumers to be aware of unrealistic bargains, overselling, . One Advertisement had a clear message to the consumer in telling him/her that “if the deal advertised is too good to be true, then it is probably not true and is probably a scam. “ All four ads ended with an important reminder that each consumer has to always receive an invoice when buying a good as this is the first item he/she will want to have in order to file a complaint should the need to do so ever arise. The advertisements also indicated what should be included in an Invoice to make it a legitimate document when presented along with a complaint. -
Scams: It's personal
AustraliaScam reports double - National Consumer Fraud Week 7-13 March scams: It’s personal The Australian Competition and Consumer Commission received around 42,000 scam-related reports in 2010 compared to around 20,000 in 2009, according to a report released today to mark the start of Fraud Week 2011. ACCC Deputy Chair Peter Kell said the report – Targeting Scams, the ACCC’s annual report on consumer fraud – revealed that scam activity remains a threat to Australian consumers and businesses. “The ACCC’s work shows that consumer scams have become a serious form of economic crime, especially in the online arena,” Mr Kell said. However, the ACCC Report also notes that more Australians are prepared to report scams, even if they haven’t lost money. Around 16 per cent of consumers and small businesses who reported scams to the ACCC suffered monetary losses, ranging from a few dollars to several million. While scam reports to the ACCC increased, the amount reported lost in 2010 was $63 million, down slightly from 2009. ”Nonetheless, we recognise that the losses reported to the ACCC represent only a part of the overall cost to the Australian community, as many scams go unreported and indirect losses are also significant,” Mr Kell said. Online scams remained the largest method of delivery and grew from 14,000 in 2009 to over 19,000 in 2010. A notable trend was the increase in scams initiated by telephone, which grew from around 2,000 in 2009 to more than 14,000 reports in 2010. “It appeared that many of these calls may have originated offshore and it’s likely that they are taking advantage of cheap or free voice over internet services,” said Mr Kell. 2010 also saw an increase in scams impersonating government departments or major businesses Mr Kell explained. “Some of these scams are quite sophisticated, with the use of logos and language that look and sound genuine.” This year’s focus for National Consumer Fraud Week is on the impact of scams on individual victims, highlighted by the theme Scams: It’s Personal. “While the overall financial cost of scams is high, we should not overlook the personal toll experienced by individuals who fall victim to these crimes,” Mr Kell said. Individuals who have been scammed can suffer damage to relationships with family and friends, loss of self-esteem, difficulty in trusting others and in forming future relationships. “The often debilitating personal effect of scams is why the Australasian Consumer Fraud Taskforce is committed to educating Australians about the dangers of scams and equipping them with the tools to identify them,” Mr Kell said. The Taskforce was formed in March 2005 and comprises 22 government regulatory agencies and departments with responsibility for consumer protection regarding frauds and scams. The ACCC has a range of resources to assist people to spot scams before they fall for them and advice on how to keep your personal details safe. These include: A Twitter account to alert the community to current scam activity Follow scamwatch on twitter at http://twitter.com/SCAMwatch_gov or @SCAMwatch_gov A SCAMwatch website dedicated to information on scams in Australia To download the report visit: www.accc.gov.au To see the latest warning on scams and read about the experience of victims visit: www.scamwatch.gov.au Media inquiries Mr Peter Kell, Deputy Chair, (02)92309152 ACCC Media, Media unit, (02) 6243 1317 0408 995 408 General inquiries Infocentre 1300 302 502 Release # NR 044/11 Issued: 6th March 2011 Links Targeting scams: Report of the ACCC on scam activity 2010 - http://intranet.accc.gov.au/content/index.phtml/itemId/1268563