If you have a dispute about an online or related transaction with a foreign company, first of all you should try to resolve it directly with that company.
If that does not work, you should visit our specially devised website at http://www.econsumer.gov/, where you can:
- learn about different ways to resolve your problem without taking formal legal action
- report your complaint for the information of member consumer enforcement agencies
If your complaint concerns a dispute within the European Union you may seek help at one of the European Consumer Centres.
If your complaint does not have a cross border element, your should take up the case with your national consumer agency.
