Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organization composed of consumer protection authorities from almost 40 countries, whose aim is to:
A new International Consumer Protection and Enforcement Network (ICPEN) website has been launched on 15 March 2010 - the International Consumer Day. The new site is user friendly, and is divided into three separate sections tailored to the needs of consumers, consumer protection professionals, and participating ICPEN agencies, facilitating their cooperation within the Network. 
There are widespread problems with refusals of orders for EU consumers trying to purchase goods online in another Member state, according to a new European Commission report on cross border consumer e-commerce published today. An extensive independent mystery shopping exercise was carried out for the Commission where shoppers across the EU tried to purchase a list of 100 popular products – for example cameras, CDs, books, clothes - from a cross border provider. The Communication presents a series of measures to be taken to reduce the complex regulatory environment which is acting as a disincentive for businesses to serve consumers in other Member States. 
The German Federal Office of Consumer Protection and Food Safety (BVL) warns against traps related to bookings of vacation trips and provides information about how to prevent getting caught in them. 
Notebook with a modem for PLN 1; The fastest Internet connection in a mobile phone. No limits; Digital telephony for PLN 1 per 2 months - these are examples of slogans used by Aster, Vobis and Era network operator to tempt the consumers. The President of the Office of Competition and Consumer Protection decided that the companies misled their consumers and imposed fines on them in the total amount of over PLN 9 million. 